Alejandra Cano, Seguros SURA advisor

Act with order when a claim happens

If an event already happened, the priority is to protect people, collect evidence and use the right channels according to the policy.

Review my insurance options Talk to Alejandra

Your protection priorities

Your need comes first
Your questions are organized before quoting
You review limits before deciding
You receive support before and after the quote

What do you need to do today?

Quote with guidanceShare your context before requesting an insurance quote.Understand coverageCompare scenarios, limits and conditions before deciding.Talk to AlejandraAsk for human guidance before deciding.Schedule a callLeave your preferred time so the conversation can start with context.Renew or reviewOrganize questions before renewing or changing data.Requests or PQRSFind the right route for service requests, questions or official channels.Pay through SURAOpen the official Pago Express channel for portfolio payments.Claim orientationReview what to do and what documents to prepare.Certificates or policy docsPrepare what you need before requesting documents.

Useful guidance

Stay calm and protect people first.
If it is a traffic accident, collect location, date, photos, involved parties and official reports when applicable.
Before claiming, review policy, coverage, exclusions, deductibles and required documents.
Use official insurer channels when applicable and keep case numbers or support records.
Ask Alejandra for orientation to organize the information, without assuming coverage before policy conditions are reviewed.
Track follow-up dates and documents delivered so the process is easier to explain.

Soluciones de Seguros SURA, explicadas y acompañadas por una asesora de confianza.

Antes de enviar tus datos, revisamos tu necesidad y el siguiente paso adecuado.

Este sitio pertenece a Alejandra Cano Cadavid, asesora de Seguros SURA. No es un sitio oficial de SURA ni sustituye sus canales oficiales.

Request claim orientation

Share the type of insurance, date of the event and a brief description. Avoid sending sensitive documents through public fields before receiving guidance on the right channel.

This site belongs to Alejandra Cano, a Seguros SURA advisor. It is not an official SURA website and does not replace the official Seguros SURA channels.

Conditions, coverages, exclusions, deductibles, rates and approval depend on Seguros SURA policies and on the product contracted.

The advisory service is meant to guide you with clear information; your final decision should be made based on the specific conditions of each policy.